Pedestrian Shops Return Policy
This policy is in regard to orders placed on www.comfortableshoes.com. Please scroll down to view our policies regarding in-store purchases.
New, resalable merchandise purchased from comfortableshoes.com may be returned within 30 days of purchase for a full refund. We are unable to take back worn merchandise. Any shipping fees paid are non-refundable.
Exchanges and returns for store credit may be allowed after 30 days of purchase if the item is still in new, resalable condition. Please call us or email us for assistance.
The customer is responsible for the return shipping cost on returns and exchanges, except in the case of an error made on our part.
We accept returns by mail or in person at our Downtown Boulder, Colorado store. The address for both is 1425 Pearl St. Boulder, CO 80302. You should have received a return form with your item, if not, please download the form on the left.
Defective Merchandise Policy
Defective merchandise may be returned within 90 days of purchase for repair or replacement, at our option. In the event we are unable to repair or replace, a store credit will be issued. Most merchandise has an additional 9 months limited warranty backed by the manufacturer which may require sending the product back to the company for inspection. Misused or abused merchandise will not be accepted for return.
Standard Shipping* (5-7 business days): FREE
Expedited shipping is availble. We provide 3 day shipping as well as overnight shipping via UPS. You can estimate the expedited shipping fee in your shopping cart once an item is selected.
*Please note that all orders require 1-2 business days to process regardless of the shipping speed you select. If you require your merchandise immediately, we suggest calling us at 1-800-906-4225 before 3:00 mountain time for same day shipping.
Return Policy for Items purchased in-store at the Pedestrian Shops
Full price new, resalable merchandise may be returned within 10 days for a full refund or within 30 days for an exchange or store credit. We suggest wearing your shoes around the house during the 10 day return period to ensure that they are the right shoes for you.
Items from our Last Pair Sale Rack are FINAL SALE. No exceptions.
Please remember that we can only recommend a proper fit. You are responsible for the final decision regarding fit.